Return & Refund Policy

At Novamart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

You may request a return within 7 days of receiving your order, subject to the following conditions:

• The item must be unused, unworn, and in its original condition.
• The item must be returned with all original packaging, tags, and accessories.
• Proof of purchase (order confirmation or invoice) is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse or improper handling by the customer.
• Items returned without original packaging or accessories.
• Gift cards and digital products.
• Personal care, hygiene, or customized products (unless defective or damaged).

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Order number
• Photos or videos of the product and packaging
• A brief description of the issue

Upon verification, we will offer a replacement or refund, as applicable.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

5. Return Shipping

• If the return is due to our error (wrong, defective, or damaged product), Novamart will bear the return shipping costs.
• For all other returns, the customer may be responsible for return shipping charges.

6. Order Cancellation

• Orders may be canceled before they are shipped.
• Once an order has been shipped, cancellation requests may not be accepted.
• If eligible, refunds for canceled orders will be processed to the original payment method.