Delivery & Shipping Policy

At Novamart, we are committed to delivering your orders in a timely and reliable manner. Please read our Shipping & Delivery Policy carefully to understand how we process and ship orders.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing times may vary during peak seasons, sales, or promotional events.

2. Shipping Time

Estimated delivery times are as follows:

  • Within India: 3–7 business days
  • Remote Areas: 5–10 business days
  • International Orders (if applicable): 7–21 business days

Delivery timelines are estimates and may vary depending on location, courier availability, weather conditions, and other unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if any, will be displayed at checkout before payment.
  • Free shipping may be offered on selected products or orders above a specified value.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing:

  • Tracking number
  • Courier partner details
  • Estimated delivery date

Customers can use the tracking information to monitor the status of their shipment.

5. Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to incorrect address details or customer unavailability, the package may be returned to us.

Additional shipping charges may apply for re-dispatch of returned packages.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Novamart is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

7. Delays and Force Majeure

Delivery may be delayed due to circumstances beyond our control, including but not limited to:

  • Natural disasters
  • Extreme weather conditions
  • Strikes or transportation disruptions
  • Government restrictions or emergencies

In such cases, we will make reasonable efforts to keep customers informed.

8. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact us within 48 hours of delivery or the expected delivery date. We will work with the courier partner to investigate and resolve the issue.